JAK Consulting Ltd
Process · Project · Services
Privacy policy
This policy explains how JAK Consulting Ltd collects, uses and protects your personal information when you use our website or work with us. We keep it simple and only collect what we need.
Last updated: 24 October 2026
1. Who we are
JAK Consulting Ltd is a company registered in England and Wales, company number 11216538. Our registered address is 176 Maidstone Road, Chatham, Kent ME4 6EN.
We are the data controller for the personal information described in this policy. If you have any questions, please email julie@jakconsulting.co.uk.
2. What information we collect
- When you contact us: your name, email address, phone number if you give it, the service you are interested in and your message.
- When you become a client: your business contact details, billing details and any information you share with us so we can do the work.
- When you visit our website: basic technical information, such as your browser type and the pages you visit. See the cookies section below.
3. How we use your information
- To reply to your enquiry and arrange a call.
- To provide the services you ask for, such as CRM, website or project management work.
- To send invoices and keep our financial records.
- To improve our website and services.
We will never sell your information.
4. Our lawful reasons for using it
Under UK data protection law (the UK GDPR and the Data Protection Act 2018), we must have a lawful reason to use your information. We rely on:
- Legitimate interests: to reply to enquiries and run our business.
- Contract: to deliver services you have agreed to buy from us.
- Legal obligation: to keep records the law requires, such as accounts.
- Consent: where you have agreed, for example to optional cookies. You can withdraw your consent at any time.
5. Data we handle for our clients
When we build or manage a CRM or other system for you, we may handle your own customers’ data. In that case, you are the data controller and we act as your data processor.
We only use that data to carry out the work you ask for. We agree the terms with you in writing before we start.
7. Transfers outside the UK
Some of our service providers may store data outside the UK. When this happens, we make sure suitable safeguards are in place, as UK law requires.
8. How long we keep it
- Enquiries that do not lead to work: up to [12 months].
- Client records and invoices: 6 years after our work together ends, to meet UK tax and company rules.
After that, we delete your information securely.
9. Keeping your information safe
We take sensible steps to protect your information. We use secure, trusted software and only people who need your information can see it.
10. Your rights
You have the right to:
- Ask for a copy of the information we hold about you.
- Ask us to correct anything that is wrong.
- Ask us to delete your information.
- Ask us to limit how we use it, or object to us using it.
- Ask for your information in a format you can take elsewhere.
- Withdraw your consent at any time, where we rely on it.
To use any of these rights, email julie@jakconsulting.co.uk. We will reply within one month. In most cases there is no charge.
12. Links to other websites
Our website may link to other websites, including our product brand. We are not responsible for how other websites use your information, so please read their own privacy policies.
13. Complaints
If you are unhappy with how we have used your information, please contact us first so we can put it right.
You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
14. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last changed.
Questions about your data?
Email julie@jakconsulting.co.uk and we will be happy to help.